Focus area 1 – Our work

Our ways of working inspire trust in government

Our public sector is required to work quickly, consistently and diligently to deliver essential services and support Queensland’s system of government. Responsiveness is part of how we build and maintain trust.

We know that the future will bring many challenges and many opportunities. The fast-paced nature of technological advances and environmental changes will make designing and delivering effective and responsive public services even more important.

We know that many of these challenges and opportunities won’t fit neatly into the subject areas of individual public sector organisations.

In a time of disruption, change and uncertainty, the way we work will be key to building and maintaining trust with our community and government. Supporting the government to respond to the big, interconnected issues facing Queensland and engaging with the community about what matters most is a core part of our role.

Focus area 1 responds to the challenges – increasingly complex local and global needs, earning trust in uncertain times and skilling up for ongoing digital advancements.

We are better equipped to respond to complex challenges

We have a strong track record of coming together as a sector to respond to natural disasters, and more recently, a global pandemic.

Leveraging these strengths and harnessing learnings will allow us to build responsive ways of working to address present and future challenges.

Solving complex problems will require us to bring together data, diverse expertise and insights from different public sector organisations, stakeholders and partners. It requires us to have systems that help us to share responsibility and have clear accountability for addressing public sector-wide priorities and outcomes. This also relies on building skills in purpose-driven, sector collaboration and partnering.

We are better connected to the community

A big part of what we do—in both frontline and frontline supporting roles—involves working with, listening to and understanding the needs of our increasingly diverse community.

We do this to:

• inform the advice we provide to government alongside other evidence and data
• communicate essential information to the community about matters which affect them
• make sure our services are evolving in line with community expectations.

Technology continues to change how people expect to share and receive information. Engaging and communicating meaningfully with customers and stakeholders requires us to develop contemporary skills and competencies. It also requires us to invest in the systems and processes which support transparent, coordinated, and contemporary approaches to engaging with the community.