Work – Our ways of working

Our ways of working inspire trust in government

Key
Systems and processes
Systems and processes that support:
  • shared priorities and resources
  • the way we work now and in the future
  • processes which ensure fairness, responsiveness and high-performance.
Leadership
Leaders who:
  • are committed to sector stewardship
  • are systems thinkers
  • drive culturally and psychologically safe workplaces
  • tell the sector’s stories with pride.
Capability
People who:
  • have the skills the sector needs, for now and the future
  • have opportunities for career development and learning
  • understand the craft of public service.
Goal 1: We are better equipped to respond to complex challenges
Action What is this action about? Who are the partners? Progress
Collaboration governance
Collaboration mechanisms
  1. Apply the Regional Collaborative Governance Model (RCGM) to a complex regional issue and capture learnings to inform future collaborative governance mechanisms.

Expected delivery: End of 2025

  • The RCGM has been developed to support public sector organisations, located in or providing services to regional Queensland, to better coordinate and collaborate.
  • The RCGM aims to support agencies to tackle the unique challenges faced by regional Queensland communities. It will be implemented from 2024 across multiple regions in Queensland.
  • This action will deliver learnings for sector collaboration by applying the RCGM to a specific challenge and determining if and how these learnings can be applied more broadly.

Department of Regional Development, Manufacturing and Water

15%

Collaboration governance
Collaboration governance
  1. Work with public sector leaders to develop model(s) under the Public Sector Act 2022 for effectively delivering priorities/initiatives/projects which involve more than one public sector organisation.

Expected delivery: End of 2024

  • The public sector is good at coming together to respond to a crisis. This action will look at how successful collaboration can also be achieved for longer term challenges which require input and expertise from several public sector organisations.
  • One of the functions of chief executives under the Act is to provide sector stewardship by working collectively and collaboratively to implement public sector-wide policies and priorities.
  • This action will identify ways of tackling public sector-wide challenges and document the collaborative governance models appropriate for future use.

60%

Collaboration skills
Collaboration skills
  1. Develop practical guidance based on research and the sector’s existing success stories to support successful sector collaboration.

Expected delivery: End of 2024

  • Effective collaboration within government and with external partners and stakeholders requires the ability to bring together the right skills and expertise, negotiate effectively, navigate complexity and resolve conflict.
  • Real collaboration is critical to our ability to solve complex problems and innovate.
  • This action leverages the sector’s current strengths and looks at existing collaborative efforts—including what is working well and what can be improved—to inform the development of practical guidance for collaboration by individuals and teams.

45%

Goal 2: We are better connected to the community
Action What is this action about? Who are the partners? Progress
Engagement with First Nations peoples
Engagement with First Nations peoples
  1. Implement sector-wide guidelines, resources and training for culturally appropriate engagement with First Nations peoples and communities.

Expected delivery:End of 2025

  • Multiple public sector organisations engage with Aboriginal peoples and Torres Strait Islander peoples and their communities—this engagement is an important aspect of reframing the relationship as envisioned in the Act.
  • Unique knowledge, skills and practices are required to support genuine and appropriate engagement with Aboriginal peoples and Torres Strait Islander peoples.
  • This action will create clarity for public sector employees about how to respectfully approach and deliver culturally appropriate engagement processes with Aboriginal peoples and Torres Strait Islander peoples and communities.

Department of Treaty, Aboriginal and Torres Strait Islander Partnerships, Communities and the Arts

5%

Engagement skills
Engagement skills
  1. Develop a plan for building practical skills in community engagement, facilitation and public communication across the sector.

Expected delivery:End of 2024

  • Building and maintaining trust requires us to communicate and consult with the community in ways which meet their needs and expectations—this is particularly relevant as technology continues to transform how people expect to engage with the public sector and government.
  • Effective engagement allows us to understand diverse perspectives and provide critical information in contemporary and accessible ways.
  • This action will look at how to build practical skills and experience across the sector in engaging with the community to design and deliver services and programs, facilitating conversations with the community and stakeholders, and communicating with the broader public.

Department of the Premier and Cabinet

85%